Frequently asked questions

How much do services cost?

Prices of services differ depending on the level of the service provider. Many services do not have a set price, as they are determined by the amount of time, the amount of product, and/or the service provider. For a direct price quote, please reach out to the salon, your stylist, or your esthetician directly.

How do I book an appointment?

Appointments are available to book in person, by phone, and limited appointments are available to book online. Please note that specific appointments, such as color services, require a prior consultation and must be booked in person or over the phone. We require a credit card on file to reserve your appointment, so please have that information ready when booking.

Why do i need a consultation?

Consultations are important for many reasons. We require consultations before certain services to ensure an appropriate time frame, price, and most importantly, expectation. Certain services and instances may require additional preparation needed. You may find yourself in need of a service but not sure what to book— in this case, a consultation is also encouraged.

What is the cancellation policy?

We require 48 hours notice to amend any appointment. Cancelling or rescheduling without 48 hours notice will result in a full charge of the appointment booked. We understand that emergencies happen, and will work with you as best as we can.

What does ‘non-tipping’ actually mean?

We are a non-tipping salon, which simply put means we do not accept cash or credit tips. We view our service providers as professionals, as they are highly trained and specialized in their fields. If you wish to thank your service provider, we request you refer a friend to us or leave your service provider a review on Google or Yelp.

Can I return hair or skin products?

Aveda products can be exchanged for store credit towards any other product sold at Three Cutters, as long as the product has not been more than half-way used. OWAY products cannot be exchanged or refunded, they are final sale.